What Information We Hold and Why
When you open an account, we collect your name, contact details, and the payment method you register — whether that is bKash, Nagad, or Rocket. Each deposit or withdrawal via those wallets generates a transaction record we keep for account verification and to resolve any payment
-
1
disputes. We also collect device and session data: your browser type, IP address, and the pages you visit inside the lobby. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, that conversation is stored and linked to
-
2
your account. We do not sell your personal data to third parties. We share information only where required by applicable law or with payment processors directly involved in clearing your bKash, Nagad, or Rocket transactions. Your data is stored on servers with encryption at rest and
-
3
in transit. Retention periods depend on the type of record — account identity data is held for as long as your account is active; transaction logs are kept for the period required under applicable financial regulations. You have the right to request a copy of your
-
4
data or ask us to correct inaccuracies. Availability of our platform and the scope of these rights depend on local law and the eligible region you access from.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.